Last updated: 3 March 2026
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE MEDIAMIND PLATFORM AND RELATED APPLICATIONS.
This summary is provided for your convenience. It is not intended to replace the main terms below, so please refer to the full terms for complete details.
You should ensure that you comply with these Terms of Use when you use and upload content to our Platform. You retain any ownership rights that you may have in the content you upload. We own or have licence to use all intellectual property rights in all original work relating to our Platform.
We do not use any content you upload to our Platform to train AI models. Your content is processed solely for the purpose of delivering the services you have requested.
We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights or right to privacy.
We have the right to remove any posting, content, or upload you make on our Platform for any reason.
We are not liable for any loss or damage that you may suffer (save for any liability that we may not exclude or limit under the laws of England and Wales).
You may contact us at info@wildcardtechnologies.co.uk if needed.
These terms of use (together with the documents referred to herein) set out the rules for using the MediaMind platform, including all websites (such as mediamind.wildcardtechnologies.co.uk), web applications, APIs, and any related services through which we make our video intelligence tools and services available ("our Platform"), whether as a guest or a registered user.
Use of our Platform includes (but is not limited to) accessing, browsing, registering to use, or uploading content to our Platform, including the use of our transcription, translation, chat and search, video editing, subtitle generation, and other video intelligence features.
By using our Platform, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our Platform.
These terms refer to the following additional terms, which also apply to your use of our Platform:
Wildcard Technologies Limited ("we", "us" or "our" in these terms) is a limited company registered in England and Wales under company number 16371095 and has a registered office at 116 High Street, Egham, Surrey, United Kingdom, TW20 9HB.
We are the developer and operator of the MediaMind platform.
If you have questions for us, we can be contacted at info@wildcardtechnologies.co.uk. When contacting us, we would appreciate your providing:
We aim to respond to you within 14 working days of receiving your communication.
We may amend these terms from time to time. We will endeavour to notify you of any changes in advance via email (assuming you have provided us with your email address) at least 30 days before the changes take effect.
Every time you wish to use our Platform, please check these terms to ensure you understand the terms that apply at that time. The date on which these terms were most recently updated is stated at the beginning of this document.
We may update our Platform from time to time, and may change its content, features, or functionality at any time, including (but not limited to) reflecting changes to our products and services, our users' needs, and our business priorities.
Please note that we are under no obligation to update any content on our Platform which may be out of date at any given time.
We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue, or restrict the availability of all or any part of our Platform without notice, but we will try to give you reasonable notice of any suspension or withdrawal.
You are responsible for making all arrangements necessary for you to have access to our Platform and for backing up any content that you have uploaded onto our Platform.
You are also responsible for ensuring that all persons who access our Platform through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.
To use our services, we may require you to create a user account. You shall provide us with the information we require in a complete and truthful manner.
If you choose, or you are provided with, a user identification code or similar as part of our registration and security procedures, you must treat such information as confidential. You are responsible for keeping your login details confidential and safe. You must not disclose this information to any third party.
By registering an account, you acknowledge and accept that an account registered by a bot or any other automated method is not permitted, that you are only allowed to register one account, and that your account cannot be shared with any other person (unless you are on a Team or Enterprise plan with multiple user seats).
We have the right to suspend and/or terminate your access to your account at any time if:
You can delete your account or stop using the services at any time by contacting us directly at info@wildcardtechnologies.co.uk. If you are on a paid subscription, you may also wish to cancel your subscription in accordance with the applicable Terms of Sale.
MediaMind is offered under the following subscription tiers:
We reserve the right to amend our pricing from time to time. Any changes to pricing will be communicated to existing subscribers at least 30 days in advance and will take effect at the start of the next billing cycle.
Full details of each plan's features and limitations are available on our Platform.
We are the owner or the licensee of all intellectual property rights in the original work on our Platform, including the underlying software, AI models, algorithms, and user interface. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
You shall not access, use, or disclose our original source code, techniques, algorithms, or procedures of or contained in or relating to our Platform.
You may use our Platform for your own legitimate purposes. However, you must not modify, reverse-engineer, decompile, or disassemble any part of our Platform, and you must not use any part of the content on our Platform (other than content you have uploaded, created, or edited) for commercial purposes without obtaining a licence from us.
Subject to your compliance with these terms, we grant you a revocable, non-exclusive, non-sublicensable, and non-transferable licence to use our Platform within its intended scope and purposes.
If you breach these terms, your right to use our Platform will cease immediately, and you must, at our option, return or destroy any copies of materials you have made.
The content we own on our Platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of our content.
AI-generated outputs, including transcriptions, translations, summaries, and chat responses, are provided on an "as-is" basis. While we strive for accuracy, we make no guarantees that such outputs are error-free, complete, or suitable for any particular purpose. You are responsible for reviewing and validating all AI-generated content before relying on it.
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales.
To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Platform or any content on it, whether express or implied.
We shall not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our Platform, or use of or reliance on any content displayed on our Platform (including AI-generated outputs such as transcriptions, translations, and summaries).
We shall not be liable for indirect loss or damage including loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; or any indirect or consequential loss or damage.
We shall not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your equipment or data due to your use of our Platform.
Whenever you make use of a feature that allows you to upload content to our Platform (including video files, audio files, documents, and other media), you must comply with these terms.
Any content you upload to our Platform and make publicly available shall be considered non-confidential.
You retain any ownership rights that you may have in the content you upload to our Platform and in any content that you generate as a result of using our tools.
When you upload content to our Platform, we need to be able to use and process that content to provide our services (including transcription, translation, video editing, search, and AI-powered chat features). You grant us:
We do not use your content to train, develop, or improve any AI models. Your content is processed solely for the purpose of delivering the services you have requested.
When you upload content to our Platform, you confirm that you:
You warrant that any content you upload complies with these terms, and you will be liable to us and indemnify us for any breach of this warranty.
While we intend to prevent the loss of content you upload to or create with our Platform, you are solely responsible for securing and backing up your content.
We have the right to disclose your identity to any third party who claims that any content posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights or right to privacy.
We have the right to remove any content you upload to our Platform for any reason, including if it does not comply with these terms.
MediaMind uses artificial intelligence and machine learning technologies to provide its core services, including but not limited to:
These AI-powered features involve automated processing of your content. You acknowledge that:
Your content is processed by AI solely for the purpose of delivering the services you have requested. We do not use your content to train, develop, or improve any AI models.
Where AI processing involves the processing of personal data, this is carried out in accordance with our Privacy Policy and applicable data protection legislation including the UK GDPR and the Data Protection Act 2018.
We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR) where applicable, and the Data Protection Act 2018.
Full details of how we collect, use, store, and protect your personal data are set out in our separate Privacy Policy. Key principles include:
Where we process content on your behalf (for example, transcribing or translating video content containing personal data), we act as a data processor. In such circumstances, the terms of our Data Processing Agreement (available on request) shall apply.
You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Platform, the servers on which our Platform is hosted, or any server, computer, or database connected to our Platform.
You must not attack our Platform via a denial-of-service attack or a distributed denial-of-service attack. Breaching this provision may constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities.
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.
We may transfer our rights and obligations under these terms to another organisation. We will notify you in writing if this happens and will ensure that the transfer does not affect your rights under these terms.
These terms, their subject matter, and their formation are governed by the laws of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction over any disputes arising under these terms.
If you are a consumer resident in a member state of the European Union, you may also benefit from any mandatory provisions of the law of your country of residence and may bring proceedings in your local courts.
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